Frequently Asked Questions
WHAT IS INCLUDED IN THE WEDDING PACKAGE RESERVATIONS? The entire climate controlled facility for the day – 2 getting ready suites, tables, chairs, lounge furniture, etc. with complete furniture set up before, during, and after event. Two building managers, and two parking attendants. While the client is responsible for cleaning up and removing all decorations + personal items following the event, The Booking House takes care of cleaning bathrooms and floors of the facility. A layout consultation to create a custom layout for your wedding is also included with each event reservation.
WHO IS HERE DURING OUR EVENT AND WHAT DO THEY TAKE CARE OF? The Booking House provides building managers and parking attendants on the day of your event. The parking attendants are here an hour before the start of your event to direct guests into parking spots upon arrival, and they stay until the “flip” from ceremony to reception is complete. The building managers are at the venue the whole day. One is here in the morning to answer questions, help the vendors get in and out easily, and make sure building is ready to go for the event. Two new managers arrive an hour prior to the start of your event to direct guests upon arrival, help with elevators, adjust temperatures and lighting, and sell cigars. These staff members are not coordinators and they do not help with set up or clean up of your decor – we do offer a day-of coordinating service that would assist with those types of tasks at an additional service fee. The building managers are simply here to answer questions about the building and make sure everyone is safe. They will take care of closing down the building once you have your items cleaned up and loaded in your vehicles.
HOW LONG DO I HAVE THE FACILITY? When you reserve The Booking House for your wedding, you get the building to yourself for your big day starting at 10 am. We include 5.5 active event hours in which guests are here for the ceremony, cocktail hour, and reception. Time for set up, getting ready, and clean up is not taken from the 5.5 hour active party time. If you want to add an additional event half hour, there are additional fees that will be applied – The Booking House staff must have the payment for the additional time no later than 2 months prior to your event. At the end of the event you have 1 hour to clean up and load anything you brought in. The client is charged $500 per hour that our staff must be here after the first hour of clean up, so please do not bring more than you can clean up within the hour.
WHAT IS YOUR CAPACITY IN THE RIZZARDI ROOM?
The Rizzardi Room can accommodate approximately 250 guests seated for ceremony and reception.
WHAT IS YOUR CAPACITY IN THE WHITAKER ROOM? The Whitaker Room is used for the cocktail hour portion of your wedding and can accommodate up to 250 guests for standing cocktail hour when combined with The Station Room.
WHAT IS YOUR CAPACITY IN THE STATION ROOM? The Station Room is used for the cocktail hour portion of your wedding and can accommodate up to 250 guests when combined with The Whitaker Room.
WHAT IS THE PURPOSE OF THE CROW’S NEST? The Crow’s Nest is a cigar lounge, adding a unique space that you and your guests can enjoy throughout the night. This lounge area is for use as a getting-ready-space for the wedding party/groomsmen to prepare for the event. The room features plush leather furniture, tv, card and game table, refrigerator, private rest room, and a ventilation system allowing guests to smoke cigars. Cigarette smoking is not permitted inside.
WHAT IS THE BRIDAL SUITE LIKE? The bridal suite is a modern feminine space for the wedding party to use to prepare for the event. There is plenty of room to accommodate hair and makeup artists on-site. The room features comfy seating, kitchenette complete with a Keurig and coffee supplies, private powder room, and cubbies to store personal items. This is one of the only rooms that guests do not use during the evening – only wedding party is permitted access.
DO YOU CATER? No, we do not prepare any food ourselves. We provide a list of required caterers that our clients must choose from. All caterers on our List are familiar with our venue, follow our Catering Standards, have the proper business insurance + certifications, and provide excellent service + food.
MAY WE HAVE A DJ OR BAND? Yes, you may have a DJ or a band, but all music must come to a close by 11 pm.
IS ALCOHOL ALLOWED? Yes. If you choose to have alcohol at your event, you must buy a “One Day Event Insurance Policy” and all alcohol must be served by the licensed bartending staff. No outside alcohol is permitted at an event and guests or members of the wedding party may not bring their own supply and self-serve during the event. Any alcohol found not in the possession of the bartender when the event starts will be confiscated. It is the responsibility of the Lessee/host to ensure the safe departure of all guests from The Booking House.
WHO BRINGS THE ALCOHOL? Clients are permitted to supply the alcohol for the event. Guests may not bring their own alcohol and any unattended alcohol will be confiscated by our staff and put behind the bar for the bartenders to serve.
CAN WE DECORATE? Yes, you may decorate as long as you do not need use of a ladder. Any decorating that requires the use of a ladder must be done by an insured vendor that can provide proof of insurance. Confetti, silly string, loose seeds, and rice are prohibited from The Booking House. Please do not put tacks or nails in the fireplace or walls. All décor being hung on fireplace or walls must be approved by The Booking House.
ARE CANDLES ALLOWED? Candles are allowed at The Booking House as long as there are no open flames. We require that the candles are inside jars or containers, and must be on top of tables or the mantles; no real flames on the floors. Small tea lights are prohibited; please choose votive candles or larger candles when making décor selections.
WHEN DO WE NEED TO HAVE EVERYTHING OUT OF THE BUILDING? When the party ends, you will have one hour to remove all decorations and belongings. You must take all items with you the night of your event. We begin cleaning right after your event; anything left will be considered trash and removed. If excessive amounts of items are left on premises, Lessee will forfeit their security deposit and could be charged an additional fee to cover clean up expenses. No items may be stored in the warehouse following the wedding or additional clean up fees will apply.
DOES A WEDDING COORDINATOR COME WITH THE RENTAL FEE? No, a wedding coordinator is not included in the venue rental fee, but we do have an in-house coordinating service available for hire for an additional fee. Our Day of Coordinator can be hired solely for one day, to make sure that you can relax knowing every detail of the day will be executed without flaw. At least a day of coordinator is required for all weddings – either through our in-house service or through a professional + established outside planning/coordinating vendor.
IS PARKING PROVIDED? Yes, parking is provided across the street from The Booking House – no vehicles are to be left overnight on the parking lot of The Booking House due to liability and safety. We provide two parking attendants for every event to assist with directing guests into parking spots.
IS IT OKAY TO INVITE CHILDREN? Children are welcome at The Booking House, but must be supervised. At no time during your event should children be wandering freely around the building.
ARE OTHER EVENTS SCHEDULED ON THE SAME DAY? We only schedule one event per day at The Booking House so that we may give each client our full focus and attention.
WHAT ABOUT A REHEARSAL? For every wedding event reserved with us, there is a complimentary one-hour of rehearsal time that will be scheduled as close to your event day as possible. When we are about three months out from your wedding date, we will contact you to set up your rehearsal.
WHAT IF WE HAVE TO CANCEL OUR DATE? All payments made are non-refundable.
**Any further questions please contact firstname.lastname@example.org